Privacy Policy - falcon-saga

Last Updated: January 2024

falcon-saga ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in various ways, including:

Personal Data: Name, email address, mailing address, and other contact information you voluntarily provide when making inquiries or bookings.
Health Information: Medical conditions, dietary restrictions, or physical limitations relevant to expedition participation, provided voluntarily during the booking process.
Payment Information: Credit card details and billing information processed through secure third-party payment processors.
Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring websites.
Device Information: Browser type, operating system, IP address, and device identifiers collected automatically.

How We Use Your Information

We use the information we collect for the following purposes:

To process and manage expedition bookings and inquiries
To communicate with you about your bookings, including confirmations and updates
To customize expeditions based on your preferences and requirements
To send informational materials you have requested
To improve our website and services based on usage patterns
To comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with:

Service Providers: Third parties who assist in operating our website, processing payments, or delivering services, bound by confidentiality agreements.
Partners: Lodges, outfitters, or transportation providers involved in delivering your booked expedition, limited to information necessary for service delivery.
Legal Requirements: When required by law or to protect our rights, safety, or property.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are retained for seven years for legal and accounting purposes.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access to the personal information we hold about you
Correction of inaccurate or incomplete information
Deletion of your personal information in certain circumstances
Restriction of processing in certain circumstances
Data portability in certain circumstances
Objection to processing based on legitimate interests

To exercise these rights, please contact us at [email protected].

Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

falcon-saga
742 Bow Valley Trail
Canmore, AB T1W 1N6
Canada
Email: [email protected]